Cancellation policy

Subscription Cancellation Policy

PAW STATE subscriptions ("Subscribe & Save") let you receive regular deliveries of selected products at a 10% discount, with flexible billing intervals of 1, 2, 3, or 4 months.

Managing Your Subscription
You can pause, skip, edit, or cancel your subscription at any time through your PAW STATE customer account. Log in at [account.pawstate.com.au] to manage your active subscriptions.

Cancellation
There is no minimum commitment. You may cancel at any time before your next scheduled billing date. Cancelling stops all future charges — any order already processed or dispatched will not be affected.

Billing
Your card will be charged automatically at each interval you selected. If a scheduled charge fails (e.g. expired card), we'll notify you by email and give you the opportunity to update your payment details before the order is cancelled.

Changes to Pricing or Products
If a subscribed product becomes unavailable or its price changes, we will notify you by email before your next billing date. You may cancel at that time with no penalty.

Contact
Questions about your subscription can be directed to hello@pawstate.com.au.